Title Housekeeping Inspector
Location Ruskin, FL
Job Information

JOB DESCRIPTION

The housekeeping inspector is responsible for the daily inspections of the housekeeping staff and quality service. This is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “Wow, this looks wonderful.” Freshly laundered linen, fluffy towels and a welcoming atmosphere, it’s all about creating a big impression and exceeding expectations.

ESSENTIAL DUTIES

  • Inspects all departure and stayover cleans for the day as well as public areas, ensuring inspection checklists are also completed
  • In the event any rooms do not meet standards, direct housekeeping team of errors and return them to the room, do not turn rooms unless all standards are met
  • Inspect housekeeping storages and carts to ensure fully stocked – inform manager of any items required
  • Turn in lost and found items to the front desk as found within the units
  • Check departures and ensure housekeeping boards are updated accordingly
  • Completes on the job training with all team members to ensure all standards are upheld
  • Ensures housekeeping team members are upholding cleanliness standards for the company
  • Assists in the training of all new housekeeping team members
  • Assist housekeepers with cleaning rooms, as needed
  • Coordinates on a daily basis with front desk and management to ensure clear communication
  • Respond to guest requests or complaints in an efficient and professional manner
  • Communicate both verbally and in writing to provide clear direction to staff and management team
  • Notify executive Housekeeper immediately of any out-of-the-ordinary situation arises in the guestrooms/suites/villas
  • Accommodate guests’ special requests
  • Ensure confidentiality and security of the room/suite/villa
  • Report any maintenance needs, handle guests requests and/or complaints
  • Upholds all safety standards of hotel
  • Perform any other job related duties as assigned by management

MINIMUM REQUIREMENTS

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have minimum of six months housekeeping experience working in related field (hospitality preferred)
  • Must be at least 18 years of age to be considered for this role
  • Must have reliable transportation
  • Must have valid Florida Drivers license and good driving record
  • Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
  • Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES

  • Ability to read, write and speak English (multi-lingual preferred)
  • Ability to understand, follow and give written and oral instructions
  • Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
  • Ability to work with large groups of people, and age groups
  • Ability to plan, organize and conduct a wide variety of activities
  • Ability to work harmoniously with fellow employees and guests
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Attention to detail: working carefully within the minimum time
  • Develop and maintain positive working relationships with others
  • Discretion: not disturbing guests
  • Ability to work indoors and outdoors including intense or inclement weather conditions
  • Abilities (<6 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
  • Ability to frequently (<8 hours per day) lift up to 100 pounds of weight to chest height
  • Ability to frequently immerses hands in water and water diluted with chemical solutions
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